Freshchat Reviews
(Rated by 15 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.3
Base on 15 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.3
- Customer Service4.6
- Good Value4.8
Recent Customer Reviews (15)
Jean Wilkins
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Earl Perez
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Rachel Fowler
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Gils Arnfinnsson
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Isa Gairbekov
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Zoe Stokes
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Demi O'Neill
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Kelly Abdo
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Kristian Engel
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Isaac Davignon
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Freshchat Pricing
Growth Plan
$19/agent/month
Pro Plan
$49/agent/month
Enterprise Plan
$79/agent/month
Freddy AI Copilot
$29/agent/month
Freddy AI Agent
$100 per 1,000 sessions
Payment Methods
Accepted Payment Options:
Prices for items on Freshworks.comfreshchat vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For Freshchat credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Freshchat Pros & Cons
Pros
1
Ability to track past chats: Freshchat allows for tracking of past chats, enabling monitoring of progress and efficient handling of customer issues.
2
Smooth integration with other tools: Freshchat seamlessly integrates with most tools, including Freshdesk, allowing for efficient management of live chats and tickets.
3
User-friendly chatbot: Freshchat's chatbot is straightforward and user-friendly, enhancing customer engagement especially for non-tech savvy users.
4
Large-scale agent management: Freshchat is capable of managing agents on a large scale, providing excellent visibility for managers through tracking and reporting.
5
Consolidation of chats from different channels: Freshchat's integration with Facebook and Whatsapp allows for consolidation of chats from all channels into one location, significantly increasing team productivity.
6
Automation & Personalization: Automate engagement with customers using triggers, bots, and segments, and adapt messages based on prospects' behavior.
7
Analytics & Reporting: Track performance on different channels and get insights that help make data-driven decisions.
8
Integrations & APIs: Integrate FreshChat with any third-party application through REST APIs or webhooks or use pre-built integrations with other leading applications like Zendesk and Salesforce.
9
Customizable web and mobile apps: FreshChat mobile applications are available on both Android and iOS platforms, allowing users to engage in multiple conversations at a time and customize the look and feel of the chat window according to their brand.
CONS
1
Poor customer service: Numerous users have reported poor customer service experiences with Freshchat, including long wait times for responses, unresolved issues, and difficulty in cancelling subscriptions.
2
Issues with mobile app: Some users have reported that the Freshchat mobile app is unreliable and often doesn't work, even after spending significant time trying to troubleshoot with the support team.
3
Limited reporting and analytics capabilities: Some users have expressed dissatisfaction with the software's reporting and analytics capabilities, stating they are limited and lack in-depth insights.
4
Lack of technical support: Several users have reported a lack of follow-up from the technical support team after reporting issues, particularly with the Freddy chatbot feature. There is also no phone support available for Freshchat, which has led to frustration among users.
5
Expensive chatbot feature: Despite the chatbot feature being highly praised for its user-friendly interface and ability to handle a high volume of chats, some users find it quite costly considering the volume of their chats.
6
Decline in quality compared to other FreshDesk products: Freshchat is innovative but lacks quality from a holistic perspective, with users often complaining about minor problems that disrupt the overall experience.
7
Limitation in FreshDesk integration: The FreshDesk integration could be better, as it doesn't allow more advanced features like viewing support tickets from within FreshChat, requiring users to keep two separate tabs open.
Freshchat Features and Benefits
Features
Real-Time Chat
Engage with website visitors instantly, providing immediate support and assistance.
AI-Powered Chatbots
Handle basic customer queries, route conversations to the right team members, and provide instant responses 24/7.
Multilingual Support
Translate chatbot interactions into various languages, enhancing global customer support.
Customizable Chat Widgets
Tailor the chat widget's appearance, behavior, and messaging to match your brand's style and tone.
Automated Campaigns and Proactive Messaging
Automate engagement with customers using triggers, bots, and segments, and adapt messages based on prospects' behavior.
Analytics and Reporting
Track chat performance, customer satisfaction, agent productivity, and more, enabling data-driven decisions.
Integration with CRM and Helpdesk
Seamlessly integrate with popular CRM and helpdesk platforms to streamline customer data and provide personalized support.
File Sharing and Co-Browsing
Allow agents to share files and co-browse with customers, enhancing the support experience.
Agent Performance Reports
Monitor agent performance to optimize support operations.
Mobile SDK
Provide a native mobile messaging platform for both Android and iOS, ensuring a seamless experience across devices.
User Segmentation
Segment users based on their behavior and preferences to deliver targeted support.
In-App Messaging
Engage customers within your app, enhancing the overall user experience.
No Cancellation Fees
Cancellations become effective at the end of the current billing cycle without fees.
Ability to Track Past Chats
Enables monitoring of progress and efficient handling of customer issues.
Smooth Integration with Other Tools
Allows for efficient management of live chats and tickets.
User-Friendly Chatbot
Enhances customer engagement especially for non-tech savvy users.
Large-Scale Agent Management
Provides excellent visibility for managers through tracking and reporting.
Consolidation of Chats from Different Channels
Significantly increases team productivity.
Integrations & APIs
Integrate with any third-party application through REST APIs or webhooks or use pre-built integrations with other leading applications like Zendesk and Salesforce.
Customizable Web and Mobile Apps
Allow users to engage in multiple conversations at a time and customize the look and feel of the chat window according to their brand.